SLA 2008 – The Next Information Revolution, and Our Role as Revolutionaries (Monday, June 16)
This session by Mary Ellen Bates, who I think is amazing, didn’t quite live up to my expectations, but only because its focus wasn’t exactly what I thought it would be. The session was very centred on how to provide services to digital natives. My big takeaway from this session was that “perfection is the enemy of good enough”. “Good enough” is just that – digital natives are used to Beta mode and are completely comfortable fooling around and figuring things out. What makes them most mad is seeing absolute error messages – warnings that you’ve done something wrong, but not suggesting ways to correct syntax, etc.